1.Within 12 months under normal use and maintenance, if something is wrong with the machine, you will get spare part for free. Out of 18 months, you will get spare parts at cost price. You will also get technical support and service all the lifetime.
Technical support:
1. Technical support by phone, email, WhatsApp, Wechat or Skype around the clock;
2. Friendly English version manual;
3. Engineer available to service machinery overseas

Normal machine is properly adjusted before dispatch. You will be able to use the machine immediately after received machine.
Besides, you will be able to get free training advice towards our machine in our factory. You will also get free suggestion and consultation, technical support and service
If some problems happened to this machine during warranty period,We will supply free parts in machine warranty period if machine have some problem. While we
also supply free after-service forever,so any doubts,just let us know,we will give you solutions in one hour.

For standard machines, it would be 7-15 days;

For non-standard machines and customized machines according to client s specific requirements,

it would be 15 to 30 days.

What kinds of payment methods do you accept?

T/T, 50% deposit and the balance 50% should be paid before shipment.

You can make the payment to our bank account, Western Union or PayPal:
30% deposit in advance, 70% balance against the copy of B/L.

We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone’s satisfaction

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.